Trust & policies
Refund Policy
Founder Edition's refund policy, approved and authorized by the Founder to operate. No attorney has reviewed this document.
This document is approved and authorized by the Founder to operate. It has not been reviewed or approved by outside legal counsel.
Current status
This Refund Policy is approved and in effect. Live Stripe credentials have been configured for Founder Edition checkout; the application independently verifies database product/price activation and several other conditions before accepting a real payment, and fails closed if any is not met.
14-day request window
Founder Edition permits a refund request within 14 calendar days after purchase, with no usage conditions and no requirement to prove dissatisfaction. Submitting a request records it as requested and does not automatically revoke access. If the request is approved and the refund is successfully processed, the purchase/payment are marked refunded and the related entitlement is revoked.
This is a voluntary Academy policy. It does not limit, restrict, or waive any mandatory refund, cancellation, cooling-off, warranty, or other consumer right that may apply under the law of the customer's country of residence. No automatic decision is made from content completion or AI usage.
Immediate digital access and statutory withdrawal rights
Founder Edition grants access immediately on purchase. Some jurisdictions (including EEA and UK consumer law) condition an exception to statutory withdrawal rights for immediately-accessed digital content on a specific checkout-time consent and acknowledgment sequence. The current checkout does not yet implement that jurisdiction-specific consent architecture. Because of that, this policy does not claim that any customer has waived a statutory withdrawal right by starting immediate access. Instead, the Academy's 14-day voluntary refund window above, together with the mandatory local rights this policy already preserves, is relied on in place of asserting a statutory exception the checkout flow does not yet technically support.
Subscriptions and AI credits
No subscription or separately sold AI-credit product exists. No cancellation, renewal or unused-credit policy applies. Future recurring products require a new policy and consent flow before sale.
Consulting and professional services
No standard consulting refund policy is offered through the application. Any future services will use a separate signed statement of work addressing cancellation, rescheduling, deposits and completed work.
How to request a refund
Signed-in customers can submit a refund request from Account Billing, using the same monitored contact channel published for billing and support inquiries. No response or processing-time guarantee is stated.